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This appointment is for, Return and Refund Policy.
Refund Cancellation Period:
After Purchase and Before Delivery – A full refund may be offered at the discretion of My Forever DNA.
After Purchase and After Delivery – 7 day cancellation period, provided the service has not been completed. Refunds may be considered at the discretion of My Forever DNA and may be subject to administrative and handling fees.
Method of Refund:
Refunds will be returned or refunded to the credit card, money order, check or merchant account responsible for the original charge.
Damaged / Defective / Incorrect DNA Test Kits
We encourage damaged, defective or incorrect DNA Test Kits to be collected and swapped out at the expense of My Forever DNA.
How to Request a Return or a Refund:
To request a return or a refund on your DNA Test Kit simply call 1-402-800-7161 or email firstname.lastname@example.org My Forever DNA and our friendly staff will work with you to resolve the matter as quickly as possible.
Shipping and Package Costs:
Charges – My Forever DNA offers free shipping on all of its DNA Test Kits.
Couriers – My Forever DNA uses USPS and FedEx for shipping.
International Orders – My Forever DNA ships internationally. When ordering please ensure that your DNA Test Kit is not in violation of your Country’s policies and regulations regarding DNA Test Kits.
Delivery Charge on Returning DNA Test Kits:
If your DNA test Kit was deemed to be damaged, defective or if My Forever DNA mailed out the incorrect test kit, then My Forever DNA will offer a refund on any delivery charges associated with your return or refund. However, if you mistakenly ordered the incorrect DNA test kit, you will be responsible for any associated shipping charges.
DNA Test Kits Returned Exceeding the Cancellation Period:
DNA test Kits that have exceeded the cancellation period will be reviewed individually to determine if MY Forever DNA can issue a refund. Refunds may be considered at the discretion of My Forever DNA and may be subject to administrative and handling fees.
This was probably the best purchase I have ever made! I got my results less than 2 days after they received the DNA swabs! You get to select how you want to be contacted. I chose phone, so I got a call, plus they emailed the report! They also contact a second party if you wish. You receive a report showing all markers (which has more markers than all other tests I researched) I couldn’t be happier!
I can’t say enough about Jolene. She has been so sympathetic with me during this process for Pre-Natal Testing. She has gone out of her way to do anything she could for me and I can not thank her enough. She is so passionate in what her company provides. My personal experience has been nothing but easy going and because Jolene showed genuine concern for me and my situation, it really made me feel great about going to her.
I needed to find out if a child that was born actually was my son’s. This DNA test was easy to administer and we got the results fast. I just found out I have a lovely granddaughter. Thanks for your product.
Excellent product, it tests more markers (24) versus other products in the market and roughly at the same price. The customer service was superb and the results were delivered quickly. Overall I highly recommend this product.
My Forever DNA was quick, and because DNA is personal, we had questions. We called and all our questions were answered by a person with knowledge. We received the results within a week. We do recommend My Forever DNA and would use their services again if needed.
Jolene at My Forever DNA was amazing. I called and asked 20 questions about getting results for my son and she was so informative and pleasant. Jolene also went out of her way to be the middle man to help me get my son and his newborn out to her that same day…. with results in 48hrs!!! The price is best in town and the service was fast and caring. I highly recommend them!
Before I found My Forever DNA, I went through a different company which was the most horrible experience ever!! With My Forever DNA my child’s well being and comfort were put first. It made the process so much less stressful. The results were extremely fast. I couldn’t be happier with my experience with this company.
Have enjoyed every experience working with this company. Don’t trust a cheaper kit which tests fewer DNA markers and brings uncertainty… I made that mistake before. The customer service from Jolene is incomparable and the instructions are super clear and easy to follow. Thanks for the peace of mind!