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This appointment is for, Return and Refund Policy.
Refund Cancellation Period:
After Purchase and Before Delivery – A full refund may be offered at the discretion of My Forever DNA.
After Purchase and After Delivery – 7 day cancellation period, provided the service has not been completed. Refunds may be considered at the discretion of My Forever DNA and may be subject to administrative and handling fees.
Method of Refund:
Refunds will be returned or refunded to the credit card, money order, check or merchant account responsible for the original charge.
Damaged / Defective / Incorrect DNA Test Kits
We encourage damaged, defective or incorrect DNA Test Kits to be collected and swapped out at the expense of My Forever DNA.
Charges – My Forever DNA offers free shipping on all of its DNA Test Kits.
Couriers – My Forever DNA uses USPS and FedEx for shipping.
International Orders – My Forever DNA ships internationally. When ordering please ensure that your DNA Test Kit is not in violation of your Country’s policies and regulations regarding DNA Test Kits.
Delivery Charge on Returning DNA Test Kits:
If your DNA test Kit was deemed to be damaged, defective or if My Forever DNA mailed out the incorrect test kit, then My Forever DNA will offer a refund on any delivery charges associated with your return or refund. However, if you mistakenly ordered the incorrect DNA test kit, you will be responsible for any associated shipping charges.
DNA Test Kits Returned Exceeding the Cancellation Period:
DNA test Kits that have exceeded the cancellation period will be reviewed individually to determine if MY Forever DNA can issue a refund. Refunds may be considered at the discretion of My Forever DNA and may be subject to administrative and handling fees.
The whole process was super easy. Received the order, filled out one sheet of paperwork, labeled the envelopes and mailed them out. I received an email when the lab got the results and the next day got my results. Would definitely recommend!
This kit was very easy to use and the process didn’t take long at all! They are legit and very accurate! They offer different options even if you need to be discreet! I would most definitely recommend this product!
After having a bad experience with another lab, My Forever DNA was a life saver. Very professional and fast. The honesty was a relief for us! We were told by another lab that the test could not be performed due to the DNA was an alternate collection. I would recommend My Forever DNA to anyone who needs testing completed. The cost was also within reason! They truly care about giving their clients a peace of mind!
I picked this test kit because of all the positive reviews concerning the accuracy and easy to use. The customer service was excellent and friendly with any questions I had for other ways to collect DNA and samples of what can be used. I received an email once they received the samples and results were quick, just 1 day. I would recommend using My Forever DNA.
Read the instructions, filled out the forms, did the mouth swabs, then handed the packet to my partner who did the test on our little girl. She dropped off the packet at the post office, and five days later I got an email saying they received the lab specimens and I would have my results in one to three days. The next day I got an email with a link to a PDF file that contained the results of the test. In the end I would say it was fast, easy, and affordable. I can safely recommend this to anyone curious about their child's father.
I used this test to determine or to rule out paternity. Everything went just as was advertised. I also appreciated the timely way that Megan interacted with me. Based on my experience, I would highly recommend this product.
The instructions were really easy to understand the results help me to find out it I really had a long lost child. They were really fast when the finally got the test, I sent then priority mail which is supposed to be 3 days and it took a week for them to get them, but once they got it I got a confirmation email the same day and the results in 2 days. I am pleased with the service and handling of the results. I will use them again if I ever need to.
This product was so easy to use and the follow up from the company was the best. They send an email when received, with expectations of when I should receive an answer- it was spot on if I have need for there services I would trust them for sure
Used this product 2 times because the 1st results was not what I expected but accurate. Staff were very friendly and helpful. Let me know when I receive samples and they notify me within 2 days. Very satisfied and thankful!
This kit was very affordable. Easy to use. Very self explanatory. Postage was included to return it. And the turn around time was pretty quick. Had our results in less than a week after submitting. Results came directly to my email. 10/10 would recommend using this kit if not for legal purposes.
I’ve done a test with them two times two different test one was through Amazon and I was skeptical so I emailed them and they got back to me really quickly and the results came quick also this second time I went through the actual website and I got the test and results within a week super fast it’s a little pricey but i got the truth thank you