Refund Cancellation Period:
- After Purchase and Before Delivery – A full refund may be offered at the discretion of My Forever DNA.
- After Purchase and After Delivery – 7 day cancellation period, provided the service has not been completed. Refunds may be considered at the discretion of My Forever DNA and may be subject to administrative and handling fees.
Method of Refund:
- Refunds will be returned or refunded to the credit card, money order, check or merchant account responsible for the original charge.
Damaged / Defective / Incorrect DNA Test Kits
- We encourage damaged, defective or incorrect DNA Test Kits to be collected and swapped out at the expense of My Forever DNA.
How to Request a Return or a Refund:
- To request a return or a refund on your DNA Test Kit simply call 1-402-800-7161 or email firstname.lastname@example.org My Forever DNA and our friendly staff will work with you to resolve the matter as quickly as possible.
Shipping and Package Costs:
- Charges – My Forever DNA offers free shipping on all of its DNA Test Kits.
- Couriers – My Forever DNA uses USPS and FedEx for shipping.
- International Orders – My Forever DNA ships internationally. When ordering please ensure that your DNA Test Kit is not in violation of your Country’s policies and regulations regarding DNA Test Kits.
Delivery Charge on Returning DNA Test Kits:
- If your DNA test Kit was deemed to be damaged, defective or if My Forever DNA mailed out the incorrect test kit, then My Forever DNA will offer a refund on any delivery charges associated with your return or refund. However, if you mistakenly ordered the incorrect DNA test kit, you will be responsible for any associated shipping charges.
DNA Test Kits Returned Exceeding the Cancellation Period:
- DNA test Kits that have exceeded the cancellation period will be reviewed individually to determine if MY Forever DNA can issue a refund. Refunds may be considered at the discretion of My Forever DNA and may be subject to administrative and handling fees.
Terms & Conditions:
Our Policy on Returning DNA Test Kits:
- Refunds may be considered at the discretion of My Forever DNA and may be subject to administrative and handling fees.